About This Privacy Policy
Effective date: 24 August 2026 .
This Privacy Policy explains how The Best Locksmiths, operated by WALL 2 WALL CONSTRUCTION PTY LTD (ABN 22 141 582 194), handles personal information received through our website and mobile locksmith services.
Personal Information We Collect
We may receive your name, telephone number, email address, suburb or service address, service request, messages, job details, photographs, quotes, invoices and payment records. We collect only information reasonably required to respond to your enquiry or provide locksmith services.
How We Collect Personal Information
We receive information when you telephone, email, submit our website contact form, send messages or photographs, request a quote, book a service or engage us to complete locksmith work.
Why We Collect and Use Personal Information
We use this information to answer enquiries, assess locksmith requirements, recommend suitable products, arrange appointments, provide services, prepare quotes and invoices, receive payments, complete follow-up work and meet business, accounting and legal obligations.
Contact Forms and Customer Enquiries
Our contact form may request your name, contact number, email address, suburb, required service and message. This information is used to respond to your enquiry and arrange assistance. Information submitted through the form is delivered to our business email account.
Job Photographs and Property Information
Customers may send photographs of locks, doors, door frames, keys or related property features so we can assess the existing arrangement and recommend suitable options. Job photographs may be retained for service records, future advice, warranty matters or returning work. We will not knowingly publish photographs that identify a customer or property without permission.
Payments and Invoices
We may retain quotes, invoices, payment confirmations and related transaction records for accounting, warranty and legal purposes. Payments may be processed through third-party payment providers. We do not intentionally retain complete payment-card details.
Website Cookies and Analytics
Our website may use essential cookies and website analytics to maintain website functionality, understand general website usage and improve our services. These tools may collect technical information such as browser type, device type, pages visited and approximate location.
When We Share Personal Information
We do not sell or rent personal information. Information may be shared only when reasonably necessary with service providers supporting our website, communications, accounting or payment processing, or when disclosure is required by law.
Storage, Security and Retention
We may store customer information in our business telephone, email account, messaging records, job-management system, accounting system and other secure business records. We take reasonable steps to protect this information from loss, misuse, unauthorised access, alteration or disclosure.
We retain personal information only for as long as it is reasonably required to provide services, support returning customers, manage warranties, maintain business and accounting records, resolve disputes or meet legal obligations. When information is no longer reasonably required, we may securely delete or destroy it.
Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date. We may need to confirm your identity before providing access or making a correction. We will respond within a reasonable time.
Privacy Questions and Complaints
If you have a question or concern about how we handle your personal information, please contact us using the details below. We will review your concern and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner for further information.
Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website services or legal obligations change. The current version will be published on this website with its effective date. We encourage you to review this page periodically.
Contact Details
The Best Locksmiths is operated by WALL 2 WALL CONSTRUCTION PTY LTD, ABN 22 141 582 194.
Email: admin@thebestlocksmiths.com.au
Phone: 0405 253 585
Location: Alexandria NSW 2015
We are a mobile locksmith service. Visits to our Alexandria location are available by prior arrangement only.